Your help desk
under control
OM Help Desk gathers every support request in one system: customer portal, operator app, live chat, SLA and statistics. Cloud-based, customizable with your brand, GDPR-compliant.
Every request
in the right place
Customers open a request by choosing the reason: the system routes it, assigns an operator and tracks the times. No more scattered emails or missed calls.
Everything a
modern help desk needs
A complete ticketing system to manage support from opening to closing, with tools that save your team time.
Three areas,
one single flow
OM Help Desk connects those who ask for help, those who provide it and those who coordinate the service: every request always has an owner and a deadline.
The customer opens the request
From the portal they choose the reason, describe the issue and attach files. They get a ticket number and real-time updates.
The operator handles it
From the app they get the notification, take charge of the ticket, reply or open a chat and update the status: everything stays tracked.
You measure the results
From the console you monitor SLA, workloads and statistics, manage multiple companies and keep service quality under control.
A clear price,
no surprises
An all-inclusive annual license, with no automatic renewal and no automatic charges. At expiry you decide whether to renew.
All features included, updates and support. No automatic renewal: no automatic renewal or charge at expiry.
- ✓ Customer portal, operator app and console
- ✓ Live chat, SLA, statistics and notifications
- ✓ White-label customization with your brand
- ✓ Automatic backups and updates included
No commitment
The license lasts 12 months. There is no automatic renewal: at expiry you are free to renew or stop, with no hidden costs.
At expiry
We notify you in advance. You have 15 days after expiry to renew or export your data at your convenience.
15 days after expiry
After 15 days from expiry without renewal, the account is deleted and all data it contains is permanently erased.
Ticket management software:
the answers
What is a ticket management software?
It gathers support requests in one system, assigns them to an operator, tracks their status and response times (SLA) and keeps the full history. OM Help Desk adds a customer portal, live chat, statistics and automatic notifications.
Is it suitable for small and medium businesses?
Yes: designed for SMEs, professional firms and support networks. Simple, cloud-based, no installations and customizable with logo and colors (white-label).
Is it GDPR-compliant?
Yes. Cloud data with per-company separation, protected access, two-factor authentication and automatic backups, in line with EU Regulation 2016/679.
Can I manage multiple companies with one system?
Yes. The multi-company architecture lets resellers and support centers manage multiple customers from the same system, each with a separate portal, operators and data.
How much does OM Help Desk cost?
€350 per year (excl. VAT), with all features included. The license is annual and has no automatic renewal: at expiry you freely decide whether to renew, with no automatic charges.
What happens when the subscription expires?
There is no automatic renewal. You have 15 days after expiry to renew or export your data; after 15 days without renewal, the account is deleted and all data it contains is permanently erased.
How do I request a demo?
Write to info@officemanagement.it or use the button below: we'll show you OM Help Desk in action and set it up around your support workflows.
Ready to improve
your customer support?
Request a free OM Help Desk demo: we'll show you the ticket management software in action and set it up around your workflows.